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Policies and Procedures

Security & Privacy Policy

For the safety and security of our online customers, we employ 128-bit encryption and are a Verisign trusted site. We do not store credit card information on our servers. If you prefer, you may call us toll free at 678-328-0047 to place your order.

Out of respect for your privacy, we NEVER sell, rent or otherwise share your personal information with any outside companies without your express approval. We may market certain third party offers through our site. After you place your order, you will have the opportunity to accept this third party offer which will be clearly communicated. Only if you accept this offer, will we pass your relevant personal information, including name and credit/debit card number to this third party per the terms of the offer. Please understand that if you have previously unsubscribed, but then later consent to sharing your information by accepting a third party’s marketing offer, we will share your contact and billing information only with that specific third party.

Anti-Spam Policy

If you received spam or viruses that appear to be from us at themastersupply.com, know that we DO NOT send spam and our systems are scanned daily for viruses. Most likely, the email you received only appeared to be from our servers and used a trick known as 'spoofing' to accomplish this. If you still believe that we may have sent something to you incorrectly, please forward all complaints to suport@ryosva.com

Backorders

Due to extensive inventory levels and number of warehouses around the country, we rarely experience a backorder situation. Should you place an order for an item currently out of stock, you will be notified immediately either via telephone or e-mail of the situation and presented with further options for your review.

Guarantees & Return Policy

All of our products carry a 100% Satisfaction Guarantee in addition to all Manufacturers Warranties. Should any item you've purchased not completely satisfy you, you may return the item for a complete refund within 15 days of purchase. Should you receive a damaged or inoperable item, we will promptly send out a replacement while we arrange to have the item returned to us. Please contact Customer Service for a Return Authorization Code and further shipping instructions. Please note that for undamaged items, shipping costs are non-refundable and you are responsible for all shipping costs incurred, including the costs to return the items to us.

Themastersupply.com is not responsible for the reshipment or refund of any order that shows signed for upon delivery. Please inspect all packages at time of delivery to check for any obvious signs of damage.

Please click here to our Full Return Policy and more detailed instructions.